Return / Refund policy

All returns are accepted within 30 Days of Purchase.

To initiate a Return/Refund request please use the form in Contact Us page or by email info@mobiledirectonline.co.uk or through WhatsApp and wait for confirmation from us before dispatching the item. If the item is dispatched without contacting us, it might not be entertained and the customer will be responsible for any loss whatsoever.

Please read below Return Policy under different situations for your better understanding: 

Return Reasons:

If the Return Reason is “Defective / Faulty / Wrong Item / Missing Parts“, then:

  • Issue must be reported immediately or within 3 days after delivery.
  • Return Shipping is Free, the item must be returned in same condition as received.
  • It must also include all packaging and accessories came with the item.

If the Return Reason is “Arrived Damaged“, then:

  • Issue must be reported immediately or within 3 days after delivery.
  • Written statement is required as a proof from the Courier Company stating that the item was damaged during shipping.
  • Return Shipping is Free, the item must be returned in same condition as received.
  • It must also include all packaging and accessories came with the item.

If the Return Reason is “Changed Mind / Purchased By Mistake“, then:

    • The return shipping cost will be paid by the customer.
    • New items must be returned in their original sealed unopened packaging.
    • For items with manufacturer seal, the items should be returned with unbroken seal and intact.
    • Provide tracking number once dispatched.
    • If the seal is broken, 10-70% amount will be deducted from refund, depending on how much the product has been used and condition of item/box and accessories we receive back.


If the 30 Days period has passed then all returns are accepted within seller warranty (if any) under Manufacturing faults for repairing purpose only and return shipping shall be paid by customer. An email should be sent to
returns@mobiledirectonline.co.uk with tracking number and courier company name. And include order number in subject line. Same email can be used for follow-ups.

Refunds:

No refund is applicable after 30 Days of purchase regardless of the issue or fault and warranty offered with product. The final refund amount will be solely Mobile Direct discretion which may be different then mentioned above in some cases and cannot be challenged whatsoever. Inspect your order carefully once you received it. In-case the item is defective, damaged or if you receive the wrong item, contact us immediately as mentioned above, so that we can evaluate the issue and make it right. 

Refunds will be processed within 3 working days after the item is received.

If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refunds.

For all queries against refunds please send email to disputes@mobiledirectonline.co.uk

Note: It is solely customer’s responsibility to read and understand our policies and dispatch the product at their own and in case pre-paid return label is provided, the customer have to take its print out and visit nearest post office to ship the parcel. We do not provide collection service. And before dispatching the device, please always make sure that it is reset to original settings and there is no data, pass-code or email ID linked to it, otherwise the return/refund process may get delayed. 

Shopping cart

Sign in

No account yet?

Start typing to see products you are looking for.
Shop
0 Wishlist
0 items Cart
My account