Warranty

Brand New Products:

All new items purchased from Mobile Direct come with a Manufacturer's Warranty. Mobile Direct ensures that the respective manufacturer covers the products for a specific period. However, please note that after the initial 30-day return period, Mobile Direct is not responsible for any further return, refund, or exchange requests. In such cases, customers are advised to directly contact the Manufacturer’s Customer Support for assistance, unless otherwise specified.

All other Conditions:

For items under all conditions (Like New, Excellent, Very Good, or Fair ) sold by Mobile Direct, we provide a 1 year comprehensive Mobile Direct Warranty (in some cases Manufacturer warranty if mentioned). This warranty covers all manufacturer-related issues and ensures that you receive a fully functional and reliable device. It gives you peace of mind regarding the quality and performance of the product. 

Please Note that the Like New items may or not have the original packaging and devices are activated before dispatch for testing purposes. It also includes stock used for display purposes.

Please be aware that the Mobile Direct Warranty does not cover the following situations:

Physical or Water Damage:

The warranty will no longer be valid if the device has been physically damaged or exposed to water. This includes any damages caused by accidental drops, impact, or liquid contact. In case of water damage, we may not be able to fix it, as the water damage devices can become faulty after some time even if it is fixed so that the device will be sent back in the same condition.

Electrical Failure or Short Circuits:

Damages resulting from electrical failure, such as short circuits or power surges, are not covered under the warranty.

Battery Faults:

Any issues related to the device’s battery, including defects or malfunctioning, are not covered by the warranty.

Repair / Replacement:

Under our warranty policy of up to one year, Mobile Direct will initially assess the device for the reported issues and endeavor to repair it. Should repair not be feasible, a replacement will be provided. In either scenario, the defective device must be returned to Mobile Direct before initiating further proceedings. We strictly adhere to the principle that replacement devices are not dispatched until the faulty unit is received. It is incumbent upon the customer to thoroughly review and comprehend this condition before placing an order.

Note: It’s crucial to emphasize that the Mobile Direct Warranty offers protection for any issues linked to the manufacturer during the designated warranty period. However, if the problem doesn’t fall under manufacturing faults as detailed earlier, or if the device has been tested by a third party without approval from Mobile Direct, the warranty becomes null and void. In such cases, the customer is responsible for covering the costs of parts, with the pricing determined by the Manufacturer or Authorized Dealers’ website. If the price is unavailable, Mobile Direct’s listed price will be considered final and cannot be contested in any manner.

For any concerns or inquiries regarding the warranty, please feel free to reach out to our Customer Support team, who will be happy to assist you.
email: info@mobiledirectonline.co.uk
Whatsapp: +44 7488 867676