FAQs

Orders placed between Friday after 3:00 PM and Sunday will be shipped on the following Monday or the next business day.

Devices come with a 45-day refund policy. If you’ve used Clearpay or Klarna for your order, please note that refunds may be subject to a 10% deduction, as outlined in our return/refund policy. We appreciate your understanding! Refund Policy

To resolve the issue, please follow these steps:

1. Reset the phone to factory settings.
2. Ensure the phone is updated to the latest version available for your model.
3. Try using the phone without restoring any backups.

If the issue still persists, do not hesitate to contact our customer support

We will provide a prepaid return label for you. Simply print the label and use it to send the incorrect item back to us. We will then send you the correct item that you originally ordered.

If the parcel looks open or damaged upon delivery, please refuse to accept it and report it to us immediately. All other damages must be reported within 3 days of delivery. To help us resolve the problem, provide reference images of the damaged parcel.

Devices in "Brand New" condition come with a 1-year manufacturer's warranty. "Used & Refurbished" devices come with a 13 months seller's warranty for all the manufacturing issues.

The warranty covers all manufacturing-related issues with the device but excludes coverage for physical or water damage, electrical failures, short circuits, and battery-related problems.

Once the parcel is shipped, the customer receives a tracking number via email. If you have any questions or need further assistance, don’t hesitate to reach out!

We accept a range of payment methods to make your shopping experience smooth and convenient. You can pay using credit/debit cards, PayPal, and digital payment options like Klarna and Clearpay. Simply choose your preferred method at checkout.

Our stock includes a mix of UK and international versions of smartphones and tablets etc. The exact version varies depending on the specific device and model. Some devices are sourced as UK versions, while others are international/global versions. We therefore recommend checking the individual product listing or contacting us before purchase if the device version is important to you.

Klarna is a Swedish payment service provider that takes end-to-end responsibility for your payment. Klarna is the provider of smooth payments to more than 200,000 online stores. Over 85 million consumers worldwide have trusted Klarna to securely handle their payments

Pay later in 3 interest-free instalments will allow you to spread the cost of your purchase over 3 equal payments. The payment for each instalment will automatically be collected from the debit or credit card you entered at checkout. Your first instalment will be collected when your order is confirmed by Mobile Direct and instalments 2 and 3 are scheduled 30 and 60 days later, respectively. You can always monitor your payments’ schedule in the Klarna app

To use Pay later in 3 interest-free instalments you must be at least 18. Whilst this option is widely promoted, Pay later in 3 interest-free instalments is subject to your financial circumstances. When choosing Pay later in 3 interest-free instalments, our assessment will not affect your credit rating.

Klarna is unique and offers Pay later in 3 interest-free instalments based on a number of factors such as the order value, previous order history and item availability. If you are 18 or over, you can improve your chances of being offered Pay later in 3 interest-free instalments by ensuring you provide your full name and accurate address details and shipping to your registered billing address. All orders are assessed individually. Just because you have been accepted for a Klarna payment method before does not mean it will be offered for every order and in turn, as it is denied does not mean it will be denied for all future orders.

If you want to purchase with Klarna using Pay Later in 3 interest-free instalments, you’ll need to provide your mobile phone number, email address, current billing address, and a debit or credit card. The mobile number is required in case we need to reach you. All communications will be sent to your email address. It’s very important that you give us the correct details, as otherwise you will not receive your payment schedule and any updated order information.

Klarna may run so-called unrecorded enquiries (or soft credit searches) that do not affect credit scoring and are only visible to you and Klarna, but not visible to other lenders. Neither Klarna nor Mobile Direct run credit searches against you that could impact your credit rating.

Although Pay later in 3 interest-free instalments is widely promoted it is not always universally available. The Pay later in 3 interest-free instalments payment option is automatically generated by algorithms that are dependent upon a number of factors including address details, cardholder details, amount of order, the online store, previous order history and item availability.

Payment for your Pay later in 3 interest-free instalments will automatically be collected from the debit or credit card you entered at checkout. The first payment is taken when the order is confirmed. The second and third instalments are collected 30 and 60 days, respectively, after the first instalment. You can always monitor your payments’ schedule in the Klarna app.

As soon as Mobile Direct have accepted your cancellation/return, Klarna will cancel any future scheduled payments as well as refund any amounts due. The return will be reflected in the Klarna app immediately.

Klarna will automatically attempt to collect your payment for your Pay later in 3 interest-free instalments purchase at Mobile Direct from the debit or credit card you entered at checkout. If we are unable to collect your payment on the scheduled due date Klarna will make one further attempt to automatically collect payment two days later. Should this last payment attempt fail, Klarna will issue you a statement for the full outstanding order amount which will become payable 15 days later. Klarna shall notify you when a payment is due two days in advance of attempting to collect your payment and you can always monitor the due date in Klarna app at your convenience. Your credit score will not be impacted by using Klarna’s ‘Pay later in 3 instalments’ product even if you have failed to pay on time.

You can view all of your Klarna purchases and payment schedule in the Klarna app or by logging onto Klarna.com/uk.

Payment information is processed securely by Klarna. No card details are transferred to or held by Mobile Direct. All transactions take place via connections secured with the latest industry standard security protocols.

Yes. Just go to the Klarna app or log onto Klarna.com/uk and pay off early.

Klarna will notify you via email and push notification from the Klarna app when a payment is due and when this has successfully been collected, or in the unlikely event of your payment failing. If a payment has been collected but you have not received payment confirmation, you can always check the status of your order and payments in the Klarna app or by logging in at www.klarna.com/uk.

Once Mobile Direct has received the return (partial or full) and you have received their confirmation of this, an updated statement with an adjusted payment schedule will be sent to you by Klarna if you’ve made a partial return. With a full return, we shall refund any payments collected and cancel any future scheduled payments. You are always able to monitor the status of your order in the Klarna app.

In the event that your goods have not been received please call Mobile Direct to check on your order and delivery status. You can also contact Klarna’s Customer Service so that we can postpone the due date on your payment or put the order on hold in the Klarna app while you wait for the goods to arrive.

As soon as the store has registered your cancellation or your return, the refund will be processed within 5-7 business days.

Refunds shall be issued back to the debit or credit card which was originally entered at checkout.

You can log in the Klarna app or at www.klarna.com/uk, where you will find all of your orders and payment schedule information.

Visit Klarna app or Klarna’s Customer Service page for a full list of FAQ, live chat and telephone options.