3,700+ Cross Plateform Reviews

3,700+ Cross Plateform Reviews

Apple iPhone 12 Pro Max – Unlocked - Face ID Not Working

£949.99

£379.99

or £ /2-weeks with

£ /mo with

Delivery Expected

Mon–Thu • Before 3:00 PM

Free Next Day Delivery

Buy Now, Pay Later

90 Point Inspection

13 Months Warranty

Spend	Delivery	Time	Cost
£249.99 or above	Next Day	Next working day (excludes Weekends)*	Free
Any	Standard	1 to 3 working days*	Free
Below £249.99	Express	Next working day (excludes Weekends)*	£4.99

Important Details

Working days are Monday to Friday, excluding public holidays and weekends.
Monday to Thursday (before 3:00 PM): Dispatched same day, delivered the next working day.
After 3:00 PM Thursday: Dispatched on Friday, delivery expected on Monday.
If the order amount is greater than £249.99, it can be delivered on Saturday, subject to a special request submitted before 11:30 AM on Friday.
After 3:00 PM Friday – Sunday: Dispatched on Monday, delivery expected on Tuesday.

** Not For Brand New Mobiles **

This device has passed the following tests via our 90-point PhoneCheck inspection by our tech expert engineers and is PhoneCheck Certified.

Highlights include:

Battery Health
Main microphone
Battery Charge Cycles
Earpiece
Fingerprint Sensor
Headset Port
WiFi
Cameras
GPS
Flashlight
Bluetooth
Touch Screen
Power Button
Network connectivity
Home Button
Sim Reader
Volume Buttons
Screen
Loud Speaker
Liquid damage
Secondary microphone

At Mobile Direct, we offer robust warranty options to ensure your satisfaction

13-Month Seller Warranty:

All refurbished devices come with a 13-month warranty, covering defects and malfunctions for your peace of mind.

12-Month Manufacturer Warranty:

Brand-new devices are backed by a 12-month guarantee directly from the manufacturer.

Dedicated Support:

Our support team is here to help resolve any issues quickly and efficiently.

Quality You Can Trust:

We stand by the quality of our devices, ensuring reliability and value over time.

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30 Days No-Questions–Asked Return Policy

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Our 30-day return policy ensures you can shop confidently, knowing you have the flexibility to change your mind.

3-Years Enhanced Support to keep your device running smoothly.

Includes a full 3-years warranty for added protection.

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80%+ Battery Health

Minimum eighty percent battery health guaranteed.

13 Month Free Warranty

Full coverage warranty included for thirteen months.

PhoneCheck Certified

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Free Next Day Delivery

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Description

Apple iPhone 12 Pro Max – Unlocked | Face ID Not Working

Looking for a premium smartphone without paying flagship prices? A refurbished iPhone 12 Pro Max is a smart choice, offering powerful Apple performance at a much lower cost. This pre-owned device is professionally inspected, tested, and restored to full working condition, and at Mobile Direct Online it goes through a strict 90-Point PhoneCheck Inspection and CheckMEND verification to ensure a clean history.

Ideal for students, professionals, and everyday users, it delivers a large immersive display, advanced camera system, and fast 5G connectivity all at a budget-friendly price starting from just £200.99. It’s the perfect way to enjoy flagship-level Apple features while saving significantly compared to buying new.

Key Features & Specifications

Display & Design – 6.7-Inch OLED Experience

The iPhone 12 Pro Max features a stunning 6.7-inch Super Retina XDR OLED display with a resolution of 2778 × 1284 pixels at 458 PPI. Protected by Apple's Ceramic Shield, the screen delivers exceptional brightness, vibrant colour (P3 wide colour), HDR support, and True Tone technology perfect for streaming, gaming, and everyday use.

A14 Bionic Performance

At its core, the iPhone 12 Pro Max is powered by Apple's A14 Bionic chip, built on a 5-nanometre process. It handles multitasking, gaming, video editing, and heavy applications with ease, keeping the device fast and responsive for years to come.

Camera System – Triple 12MP + LiDAR

The rear camera system consists of three 12MP lenses wide (f/1.6), ultra-wide (f/2.4), and telephoto (f/2.0) complemented by a LiDAR scanner for advanced depth sensing and Night Mode portraits. The 12MP front camera supports Face ID (where applicable) and FaceTime. Video capabilities include 4K Dolby Vision at 60fps.

Battery & Charging

The iPhone 12 Pro Max supports up to 20 hours of video playback and 80 hours of audio. It also supports fast charging and Qi wireless charging, giving you flexible power options throughout the day.

5G Connectivity

Built for the future, this device includes 5G network support, Bluetooth 5.0, Wi-Fi, NFC, and GPS keeping you connected at high speeds wherever you are.

Face ID & Display Message Explained

What is the "Display Message"?

This iPhone 12 Pro Max has had its display replaced with a high-quality non-original (non-OEM) part. As a result, the device may show an "Important Display Message" in Settings. This is a standard Apple software notification that appears when a non-Apple authorised repair has been performed it does not affect screen quality or daily use.

Does it Affect Performance?

No. The display performs normally for all everyday tasks browsing, streaming, gaming, and photography. The message is informational only.

Is Face ID Fully Working?

Face ID is not functional on this device. This is clearly disclosed in the product title and description. All other features including the cameras, speakers, touchscreen, 5G, and Bluetooth have been fully tested and work normally. You can still unlock the phone using a PIN or passcode.

Condition & Refurbishment Details

Every refurbished iPhone 12 Pro Max UK order from Mobile Direct Online comes in one of four graded conditions, priced from £200.99 to £1,100.99:

Premium – These devices offer an almost flawless appearance, closely resembling a brand-fresh product. Expertly refurbished with original parts, fully tested, and updated to the latest software, Premium devices deliver pristine aesthetics and dependable reliability for a truly top-tier experience.

Excellent – Excellent devices show only very minor signs of previous handling and are carefully refurbished with verified parts. Each undergoes comprehensive testing for consistent performance. These phones provide a high-quality experience with minimal cosmetic wear.

Very Good – Very Good devices may display light cosmetic marks but remain in strong overall condition. Professionally refurbished with verified parts and thoroughly tested, they offer a great balance of value and performance for reliable everyday use.

Fair – Fair devices have noticeable cosmetic wear such as visible scratches or marks, but remain fully functional. Carefully refurbished with verified parts and tested for dependable operation, these are an economical choice that still delivers solid performance.

Price & Value for Money

Refurbished vs New Price Difference

A brand-new iPhone 12 Pro Max originally retailed at over £1,099. Here, you can buy a refurbished iPhone 12 Pro Max UK starting from just £200.99 for a Fair condition model saving you hundreds of pounds for virtually the same experience.

Why It's a Smart Budget Choice

With Buy Now, Pay Later options including ClearPay, Klarna, and PayPal, you can spread the cost interest-free. Combined with Free Standard Delivery on all orders and Next Day Free Delivery on qualifying orders, buying refurbished from Mobile Direct Online is one of the smartest smartphone purchases you can make in 2026.

Why Buy From Mobile Direct Online

Warranty & Return Policy

Every refurbished iPhone 12 Pro Max comes with a 13 Months Seller Warranty covering defects and malfunctions. We also offer a 30-Day No-Questions-Asked Return Policy for complete peace of mind.

Delivery & Support

Orders over £249.99 qualify for Next Day Free Delivery (order before 3pm, Monday–Thursday). All orders include Free Standard Delivery. Our Real Human Customer Support team is available via phone, email, and WhatsApp. With over 50,000 happy customers and 3,700+ verified cross-platform reviews on Trustpilot, Google, and Reviews.io, we're one of the UK's most trusted refurbished phone retailers.

Final Verdict

If you want to buy a refurbished iPhone 12 Pro Max and don't rely on Face ID, this listing offers outstanding value. The A14 Bionic chip, 6.7-inch OLED display, triple-camera system with LiDAR, 5G support, and IP68 water resistance make it a genuinely capable flagship even in 2026. With prices from £200.99 to £1,100.99, a 13-month warranty, free delivery, and flexible payment options, Mobile Direct Online makes it easier than ever to own premium Apple technology at a fraction of the original cost.

Product Specifications

Title	Value
Type	SIM-free smartphone
SIM type	Nano SIM, eSIM
Operating system	iOS 14
Processor	A14 Bionic chip
Colours	Pacific Blue, Graphite, Gold, Silver
Screen size	6.7"
Screen resolution	Full HD+ 2778 x 1284p
Screen type	OLED
Touchscreen	Yes
PPI	458 ppi
Screen features	HDR, True Tone, Wide colour (P3), Haptic Touch, 2,000,000:1 contrast ratio (typical), 1200 nits max brightness, Fingerprint-resistant oleophobic coating, Ceramic Shield display
Camera (Main)	Triple 12 MP / 12 MP / 12 MP
Camera (Front)	12 MP
Video resolution	HDR with Dolby Vision (60 fps), 4K Ultra HD (24 / 30 / 60 fps), Full HD (30 / 60 fps), HD (30 fps)
Flash	Retina flash
Camera features	Ultra wide f/2.4 aperture, wide: ƒ/1.6 aperture, telephoto ƒ/2.0 aperture, 120° field of view, 2x optical zoom in, 2x optical zoom out and 4x optical zoom range, Up to 10x digital zoom, Night mode portraits with LiDAR scanner, Portrait mode with advanced bokeh and depth control, Portrait lighting with 6 effects, Dual optical image stabilisation, Sensor shift optical image stabilisation, Brighter True Tone flash with Slow Sync, Panorama, Night mode, Sapphire crystal lens cover, 100% Focus Pixels, Deep Fusion, Smart HDR 3 with scene detection, Apple ProRAW, Wide colour capture, Lens correction, Advanced red-eye correction, Auto image stabilisation, Burst mode, Photo geotagging
Internal storage	512GB, 256GB, 128GB
Memory card supported	No
Charging port	Lightning
WiFi	Yes
WiFi hotspot and tethering	Yes
4G network	3G / 4G / 5G
Bluetooth	Bluetooth 5.0
NFC	Yes
GPS	Yes
Sensors	Face ID, LiDAR scanner, Barometer, Three‑axis gyro, Accelerometer, Proximity sensor, Ambient light sensor
Speakers	Stereo speakers
Virtual assistant	Siri
Voice dialling	Yes
Video calling	Yes
Speakerphone	Yes
Water/dust resistance	Splash, water and dust resistant (IP68 rated)
Other features	Fast charging, Qi wireless charging
Battery	Lithium-ion
Talk time	Video playback: Up to 20 hours; Audio playback: Up to 80 hours
Box contents	Apple iPhone 12 Pro Max, USB-C to lightning cable, Documentation
Dimensions	160.8 x 78.1 x 7.4 mm (H x W x D)
Weight	226 g
Manufacturer's guarantee	1 year

Notice - Please Read

This is the International version of the device.

Condition: Brand New

1. Comes with a 1-year manufacturer's warranty.
2. Packaged in the original box.

Condition: Refurbed (All Other Conditions)

1. Comes with 13 Months Warranty.
2. Packaged in a generic box