We guarantee same day dispatch, if the order has been made and processed before 3pm, except SAT and SUN or if there is any bank/public holiday. The orders which are placed after 3pm on FRI till SUN, will be shipped on MON. Bank holidays are excluded. The costumer is updated with order progress by email. Please check your Spam or Junk folder if not found in inbox.  Free shipping delivery time is 1-2 working days but depending on the address of delivery and also due to Covid-19 Restrictions, this may vary.

Next Day deliveries are guaranteed to be delivered on next working day when the order is placed but due to Covid-19 Restrictions, this may vary.  

We normally deliver with Royal Mail.

You can click on Track Your Order to check status of your parcel.

If the tracking status shows delivered but customer claims that they have not received the parcel, we need proof of non-delivery to claim from courier company. The customer can get that proof by contacting courier company and send them general inquiry email to confirm if the parcel has been delivered to their provided shipping address or not. And then forward the response to us at disputes@mobiledirectonline.co.uk. On behalf of that response we will put claim to courier company if they have delivered the parcel to somewhere else and refund the amount or send replacement to customer.

 

For any queries please feel free to contact us at info@mobiledirectonline.co.uk